Patient Care & Safety

“Commitment to Patient Safety is the key to providing the highest quality behavioral healthcare services possible for our community.”

Amberly Smith – Patient Safety Coordinator

All of our staff members at Apalachee Center, Inc. are committed to providing the highest quality behavioral healthcare services in the safest manner and surroundings possible. The Performance Improvement Department at Apalachee Center, Inc. continuously focuses on how to improve the processes involved in the delivery of this care by defining, measuring, researching, and monitoring the quality of services we provide. We have been accredited by the Joint Commission on Accreditation of Healthcare Services (JC) since 1981, and as such, have adopted the JC National Patient Safety Goals and recommendations.

Our commitment to quality and safety extends to our clients and their families, as well as to visitors and staff. As stated on our, “Partnership Pledge”, we invite you and your family to join us as an active member of your “Recovery Team”. We may ask you to complete a survey to get your feedback on the care that you received. We hope you will participate, as your opinion and comments about your experience here are important and help us improve.

Safety

At Apalachee we take a team approach to Safety. All staff have a role in making healthcare safe, including psychiatrists, nurses, recovery specialists, and mental health assistants. You play a vital role in making your care safe by becoming an active, involved and informed member of your healthcare team. We welcome your involvement and feedback as it is our goal to keep you safe and healthy. Please let staff know if you have any suggestions for improving our care and services.

If you have questions or concerns about the care you received at Apalachee that program staff are not able to address, please contact Apalachee’s Executive Management Office at (850)523-3200 or email the Patient Safety Coordinator at amberlys@apalacheecenter.org.

If the concerns cannot be addressed through the Apalachee Center, you may contact the Joint Commission’s Office of Quality Monitoring by either calling (800)994-6610 or emailing complaint@jointcommission.org.

National Patient Safety Goals:

Improve Accuracy of Patient Identification
Prior to treatment, involve the client and family in the identification/matching process.
Use two client identifiers when giving medications and collecting blood or other specimens for testing –ID bands and photo in Inpatient and DOB & Name in OP.
Label specimen containers in front of the client.

Reduce the Risk of Health Care Associated
Wash your hands and utilize hand antiseptics often.
Follow standard precautions at all times.
Educate clients on infection control measures including frequent hand washing.

Accurately Reconcile Medications across the Continuum of Care
Complete a list of the clients’ current medications at intake.
Compare those to the medications ordered by Apalachee staff.
Reconcile any discrepancies.
Communicate up-to-date reconciled med list to the client and next provider of care.

Identify Safety Risks Inherent in the Patient Population
Assess each client for suicide risk factors.
Address immediate safety needs including the most appropriate setting for the client.
Provide crisis hotlines and other prevention resources to clients and their families.
Complete Apalachee Suicide Protocol for all at risk clients.

Patient Care and Safety Resources
Provided by the Joint Commission “Speak Up” Series

Diabetes – 5 Ways to be Active in Your Care at the Hospital
Diabetes – 5 Ways to be Active in Your Care at the Hospital (Español)

5 Things You Can Do To Prevent Infection
5 Things You Can Do To Prevent Infection (Español)

Help Avoid Mistakes With Your Medicines
Help Avoid Mistakes With Your Medicines (Español)

Help Prevent Errors in Your Care
Help Prevent Errors in Your Care (Español)

Help Prevent Medical Test Mistakes
Help Prevent Medical Test Mistakes (Español)

Know Your Rights
Know Your Rights (Español)

Planning Your Follow-up Care
Prevent Errors in Your Child’s Care (Español)

Prevent Errors in Your Child’s Care
Prevent Errors in Your Child’s Care (Español)

Reduce Your Risk of Falling
Reduce Your Risk of Falling (Español)

Tips for Your Doctors Visit
Tips for Your Doctors Visit (Español)

Understanding Your Doctors and Other Caregivers
Understanding Your Doctors and Other Caregivers (Español)

What You Should Know About Pain Management
What You Should Know About Pain Management (Español)

Accreditation


Accredited by the Joint Commission

Crisis Resources

Apalachee Center:
Evaluations & Admissions

850-523-3483 / 1-800-342-0774

Big Bend 211:
850-617-6333 / 850-921-4020 TTY (Hearing/Speech Impaired)

Suicide Prevention Hotline:
1-800-273-8255 (TALK)

Emergency: Dial 911

Office Information

OUT PATIENT:
Monday - Friday: 8:00 a.m. – 5:00 p.m.

Psychosocial Rehabilitation (PSR):
Monday - Friday: 8:00 a.m. – 2:00 p.m.

FORENSICS:
24 hours a day, 7 days a week.

F.A.C.T.:
Monday - Friday: 8:00 a.m. – 5:00 p.m.
Additional After Hours Services Available

Primary Care:
Leon Outpatient M-F - 8:00am – 5:00pm
Gadsden Outpatient M-F - 8:00am – 5:00pm

PHONE: (850) 523-3333

Administration:
2634 Capital Circle NE - Bldg. J
Tallahassee, Florida 32308
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